If you upgraded or changed your phone and you do NOT have your old device, please contact email@example.com or your local IT support group for assistance and do not proceed with the instructions below.
If you still have your old device, please read through:
Step 1. Go to Manage My Services and log in to Passport York
** If you enabled the "Remember me" setting, access https://mms.yorku.ca in incognito mode.
Step 2. In the Duo Prompt, Click on My Settings and Devices¹ to access the Self-Service Portal, then Click Send Me a Push² to authenticate and access the Duo portal.
Step 3. Approve the pending Push request on your old device.
Step 4. Click on Device Options³ next to the device you want changed.
Step 5. If this is a new phone with the same number, click Reactivate Duo Mobile4. (For new phone with a new number, click on the trash can and then click on +Add another device.)
Step 6. Select your phone type and click Continue.
Step 7. Install the Duo Mobile app on your phone and click I have Duo Mobile installed.
Step 8. Scan the barcode with the app's built-in barcode scanner.
Step 9. The "Continue" button is clickable after you scan the barcode successfully.
Step 10. Click on Back to Login.