2FA Setup with a Smartphone

If you do not have cellular data on your smartphone but have WiFi access, please follow the 2FA Setup with a Tablet instructions.

Step One: Login to Passport York
Go to Manage My Services and log in to Passport York

Step Two: Welcome Screen

To go through the setup process, please click Setup. Otherwise, click on Setup Later. You have up-to 14 business days to setup a device before login is permitted.

Click Start setup to begin setup your device.

Step Three: Choose Your Authentication Device Type

Select Mobile phone and click Continue.

Step Four: Type Your Phone Number

Select your Country from the drop-down list and type your phone number.

In the illustration below, we chose Canada

Use the number of your smartphone that you'll have with you when you're logging in to a Duo-protected service. Double-check that you entered it correctly, check the box, and click Continue.

Step Five: Choose Platform
Choose your device's operating system and click Continue.

Step Six: Install Duo Mobile

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily.

On your smartphone, search for Duo Mobile in the Apps store (iPhone) or Google Play Store (Android). Follow the platform-specific instructions on the screen to install Duo Mobile.

After installing the app, return to the setup window and click I have Duo Mobile installed.

Do NOT delete the Duo Mobile app after completing the 2FA Setup. You need the Duo Mobile app for two-step verification to work on that device.

Step Seven: Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

On iPhone and Android devices, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:

The "Continue" button is clickable after you scan the barcode successfully.

Helpful tip: If you want to receive a Duo Push every time, please click on the drop down menu3, choose Automatically send this device a Duo Push4 and Save5.

Otherwise, click on Back to Login.

Step 8: Congratulations!

Your device is ready to approve Duo push authentication requests.

Helpful tip: Enable the 30-day "Remember Me" option by checking the box at login time to reduce how often 2FA is required on a particular trusted device. Never enable this option on public or shared devices.

Click Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received at your phone.

If you have been assigned a Duo hardware token, click Enter a Passcode, press the green button on your Duo token, enter the passcode and click Log In.

If you need assistance or experience login problems after 2FA is activated, please contact askit@yorku.ca or your local IT support group.

Go back to 2FA Setup page