How-to download and install the Duo Mobile app?

Before you begin, please note:

(i) Duo Mobile is supported on Android version 8 and above, and iOS 12 and above. If you do not have a compatible phone, please check the other 2FA methods.
(ii) Duo Mobile is a free application. There is no fee or charge for downloading or installing the application.
(iii) You may need your password for your device’s App store or Google Play Store to download the application. Ensure that you know your password before you begin.

Step 1. Go to the App Store (iOS devices) or Google Play Store (Android devices) on your mobile phone.

 

 

 

Step 2. In the Search Bar, enter ‘Duo Mobile’ and then tap ‘Search’. Then select ‘Duo Mobile’ from the search results.

 

 

 

 

 

 

 

 

 

Step 3. Next to the application, tap on download to install Duo Mobile

 

 

 

 

 

 

 

 

 

 

 

Step 4. After Duo Mobile has been installed, tap on ‘Open’ to open the app.

 

 

 

 

 

 

 

 

 

 

 

Step 5. Tap ‘Allow’ to enable notifications from Duo Mobile. (You need to enable notifications from Duo, so that you can receive the push notifications and approve the Duo authentication requests)

 

 

 

 

 

 

 

Step 6. You are ready to add your YorkU account.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Back to FAQ page