What is a Duo hardware token? How do I get one or get it replaced?

A Duo hardware token is small fob that generates passcodes for Duo access. Each hardware token is tied to one user. The passcodes generated by that token can only be used by that user.

How do I get a 2FA hardware token?

Tokens for Students

Tokens can be purchased at the YorkU Bookstore for $36.95. Note: Token shipping and delivery may take 2-4 weeks, and your 2FA activation period will be extended to ensure you are not required to set up 2FA prior to having the token.

Tokens for Staff/Faculty

Staff and Faculty members who prefer to use a duo hardware token, can request their first token for free by ordering it at the YorkU Bookstore. Note: Token shipping and delivery may take 2-4 weeks, and your 2FA activation period will be extended to ensure you are not required to set up 2FA prior to having the token.

I lost my hardware token. Now what?

If you are a Staff and Faculty member, you can request for a replacement hardware token by contacting Client Services at askit@yorku.ca

There is a $40 replacement fee that will be charged to your department.
My duo hardware token is defective. How do I replace it?
If the duo hardware is defective with no apparent physical damage, we will gladly replace it for free. Please email askit@yorku.ca or contact your local IT support unit for a replacement. 

 

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