What do I do if the Duo Push notifications do not appear on my smartphone?

If you uninstalled and re-installed the Duo Mobile app or if you upgraded your smartphone and re-installed the app, please contact askit@yorku.ca or your local IT support group to re-activate the Duo Mobile app.

If you did not re-install the app or upgrade your smartphone, open the Duo Mobile App. You should see a green label "Request Waiting. Tap to Respond..."








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