The Remember Me setting is not working or the box is grayed out. How do I fix it?

The "Remember Me" setting must be applied to each browser you use and on each computer you useDO NOT apply this setting on public or shared devices. If you choose this setting, but log in later with a different browser you will have to set it again for that browser during authentication. If you are certain you chose it to remember you on both the computer and the browser you are using, then it might be a setting on the browser that is not saving your choice. If the Remember Me box is grayed out, scroll down to "Grayed out box."

Browser Settings

Chrome

  1. While in Chrome click on the 3 vertical dots in the top-right corner of the browser (More Options Icon.png) and choose “Settings” in the drop down menu.
  2. Scroll to the bottom of the settings page and click “Advanced.” This will add more options to the bottom of the page.
  3. The next section is “Privacy and security.” Scroll through that section until you find “Content settings” (it may be the next-to-last option) and click on it.
  4. From here you will click in “Cookies” (it should be the first option) and make sure:
    1. "Allow sites to save and read cookie data (recommended)" is turned ON.
    2. “Keep local data only until you quit your browser” is turned OFF.
    3. "Block third-party cookies" is turned OFF.
  5. If you are still having trouble after doing steps 1-4; on "Cookies" page under "Allow" at the bottom, click the "Add" button and add [*.]duosecurity.com.
  6. Changes you make here are immediate, so there is no option to save. You can close the settings tab/window whenever you are finished.

Firefox

  1. While in Firefox click on the 3 horizontal lines in the top-right corner of the browser (Firefox More Icon.png) and choose “Preferences” from the drop down menu.
  2. On the left-hand side, choose the “Privacy & Security” option.
  3. In the “History” section make sure you either uncheck the "Clear history when Firefox closes" option, OR click the Settings button just to the right of that option and uncheck "Cookies" from the list of things that get cleared.
  4. In the "Cookies & Site Data" section make sure "Accept cookies and site data from websites (recommended)" is selected and "Keep until" is set to "They expire."
    1.  If you still have trouble after doing steps 1-4, you can also click the Exceptions button to the right of this option and add https://duosecurity.com to the exceptions list.
  5. Changes you make here are immediate, so there is no option to save. You can close the preferences tab/window whenever you are finished.

Safari

NOTE: If you are using Safari 12 for macOS 10.12 or later, please use a different browser, for example Google Chrome. Safari 12 for macOS 10.12 does not allow setting exceptions for third- party cookies. iOS WKWebView limits the ability to issue and read browser cookies. This is intentionally designed by Apple, and Remembered Devices will not work. For Safari version 11.x and lower,

  1. Go to Safari > Preferences.
  2. Click the Privacy tab.
  3. Disable the Block all cookies option.
  4. Safari 13.1 and later: You must also disable the Prevent cross-site tracking option.

Grayed Out box

If you have set Duo to send you a push notification automatically, the "Remember me for 30 days" checkbox may be grayed out.

If you want to reactivate this feature:

  1. Cancel the push by clicking the blue Cancel button in the lower right corner of the window. 
  2. Check the box "Remember me for 30 days" and click "Send Me a Push" to authenticate.

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