How to use the Duo Mobile app?

When logging into your account, you will be prompted to choose between ‘Send me a Push’ or ‘Enter a Passcode’.

A. Send Me a Push method

This method is the preferred method as it is both highly secure as well as being most convenient for those with a smartphone and tablet. Validating your logins is a simple one-touch action.

Step 1. Click on ‘Send me a Push’.

 

 

 

 

 

 

 

Step 2. Open the Duo Mobile app and tap on 'Request Waiting. Tap to Respond...'

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Step 3. Select ‘Approve’ to login into your account.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B. Enter a Passcode method

This uses the same app as the "push" method, but instead of the one-touch validation, you make use of the passcode provided by the app. The advantage of this method is that it will work even without an active data or cellular connection.

Step 1. Click on ‘Enter a Passcode’.

 

 

 

 

 

 

Step 2. Open the Duo Mobile app and tap on York University. A 6-digit number will be displayed.

 

 

 

 

 

 

 

Note: The passcode is one-time use. To generate new passcodes, simply swipe down on your smartphone screen or press on the circular blue arrow.

Step 3. Enter the 6-digit and click Log in.

 

 

 

 

 

 

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