Are there any location-based restrictions for Duo Service?

Due to sanctions placed by the US government, Duo two-factor authentication (2FA) will begin implementing restrictions to their service starting May 5th, 2022.

Users attempting to authenticate to York University Duo-protected applications from countries and regions restricted by the Office of Foreign Assets Control (OFAC) — a financial intelligence and enforcement agency of the United States Treasury Department will be blocked from completing their login and receive an error message.

Web-based applications will display the following error message: "Access denied. Duo Security does not provide services in your current location." Other applications may display a generic failed login message.

If you are experiencing service access issues, please contact York UIT (email askit@yorku.ca) for support.

For more information, please read OFAC sanctions and service restrictions.

 

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